What does after-sales service include?
Published: 2026-05-11 01:38
Views: 3
Our after-sales service system includes:
- Technical Support: 7×24 hotline and online customer service
- Fault Response: Response within 4 hours for general issues, within 1 hour for urgent issues
- Periodic Inspection: On-site or remote system inspection once per quarter
- System Upgrade: Free version upgrade service within one year
- Remote Operation: Remote assistance for troubleshooting and problem resolution via a secure channel
- Knowledge Base: Online documentation and video tutorials provided
The warranty period is 12 months from delivery, with extended warranty service available for purchase.
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